Frequently Asked Questions
Everything you need to know about our sweet treats and delivery service.
How do you ensure my cake arrives fresh and intact?
We use specialized temperature-controlled packaging and shock-absorbent inserts to ensure your treats stay cool and beautiful during transit. All orders are shipped via express courier to minimize time on the road.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated 'Special Diets' collection featuring delicious vegan and gluten-free cakes. Please note that while we follow strict cleaning protocols, our kitchen does handle flour and dairy products.
Can I schedule a specific delivery date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your cake arrives perfectly timed for your special occasion.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
How should I store my cake after it arrives?
Most of our cakes are best enjoyed at room temperature but should be stored in the refrigerator if not eaten immediately. We include a specific care card with every order providing tailored storage instructions.
Do you take custom design requests?
We currently offer customization for inscriptions and colors on select signature designs. For fully bespoke cakes, please contact our concierge team at least two weeks in advance.