Returns & Refunds Policy

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged cake or incorrect item along with the original shipping packaging.

• 2.
  Contact Support

  Email our team at hello@cutecakesandco.com with your order number and the photos within 24 hours of receipt.

• 3.
  Review Process

  Our pastry team will review your claim within 1-2 business days to verify the quality concern or shipping error.

• 4.
  Refund or Replacement

  Once approved, we will either issue a full refund to your original payment method or ship a fresh replacement at no extra cost.